GYIK

ACCOUNT CONCERNS
How do I open an account/How do I register?
Opening an account with us is fast and easy, simply go to Open Account and complete the registration form entirely. Please fill in every field carefully; making sure the data you are entering is accurate.

Please take the following points in consideration:
1) Your account name must be unique, and it should not contain special characters.
2) Your account name can contain numbers, but it must start with a letter of the alphabet.
3) Your account name must be from 3 to 15 characters long. Please keep in mind that spaces are counted as characters.

By being our valued member, you will have the opportunity to take advantage of our signup and weekly bonus promotions. You must be over 18 years of age in order to play. For easy access to your casino account, please remember to write down your information and keep it in a safe place.

What do I do if I forget my account name/ password?
If you have forgotten or misplaced your account information, simply contact our readily available representatives. Click Here To Contact Us. For faster service and security purposes, and to guarantee all your data is kept confidential and safe, we kindly request you include your telephone number and date of birth to verify we are providing the information exclusively to the account holder.

How do I close my account?
Your account will close automatically after 60 consecutive days of not logging in. Make sure to withdraw any available funds before the end of this 60-day period.

What is the cashier and how does it work?
The cashier provides the facility to either deposit or withdraw funds from your casino account. It also lets you transfer your current balance fully or partially to your casino account and vice versa.

DEPOSITS
Which currency can I play in?
At this time all transactions are processed in US Dollars and will be converted by your bank using the current rate of exchange.

What payment options do I have?
You can deposit funds using any of the following:
Visa or MasterCard
Pay Pal
Money Order
Check
Bank Wire

Visa and MasterCard deposits are credited immediately, However other methods of deposit will be credited to your account after they are verified by our accounting division.

SECURITY / LEGALITIES
Is wagering online legal?
We operate in compliance with applicable local laws and licenses. Since laws vary based on each players specific location, whether on not you should play depends upon the locale which governs your movement in the free world. For more information on the legalities of gaming online in your jurisdiction, contact your local officials for more information. All users must be at least 18 years of age.

Is my privacy ensured?
Your information will not be displayed to any third parties. We do not, without authorization, disclose information about your name or other identifying particulars of you, or use this information for a purpose other than the purpose for which the information was given. The confidentiality of your data is guaranteed.

WITHDRAWALS
How do I cash out/make a withdrawal?
In Order to cash out go to the ‘Cashier’ and use the ‘Withdraw’ option. Enter the amount you wish to withdraw and submit the form. You will receive a confirmation within seconds of your request. If you have not received it yet, please contact an casino-on-line-gambling.net representative at [email protected] and they will be able to confirm your withdrawal request.

Can I withdraw my money at any time?
For verification purposes, you are required to wait 8 hours after your last deposit to your casino account is made before you are able to request a cash-out. You may proceed to withdraw the desired funds after the 8-hour period. Please be advised of our bonus requirements. Your bonus amount will be deducted if the stated wagering requirements have not been met. Please contact our representatives to find out more about our bonus requirements for a specific bonus code.

Are there any charges when I withdraw?
Withdrawals are subject to a 1% fee up to a maximum charge of $100. In addition your bank may impose internet transaction fee, please contact your bank for information regarding this issue. A Fast Track Refund can be issued at your request for a $10 charge. In addition, a delivery fee below will be deducted from the withdrawal amount and the balance will be forwarded to you by your nominated withdrawal method.
Wire fee of US$50.00 if your bank is located in the United States.
Wire fee of US$75.00 if your bank is located Internationally.
Fed-Ex Express Delivery fee of US$25.00 if you are located in the United States.
Fed-Ex Express Delivery fee of US$40.00 if you are located Internationally.

In the event that you provide us with an incorrect mailing address, there is a $25.00 fee for reissuing that particular check. We will only reissue a check 1 month after it has been mailed to an address in the US and 2 months if they were mailed internationally. Please contact an casino-on-line-gambling.net representative at [email protected] for more information.

Can I modify/cancel my withdrawal after I make it?
Depending on the status of your withdrawal, you may or may not be able to modify/cancel it. Please contact an casino-on-line-gambling.net representative at [email protected] for more information.

WINNINGS
How are winnings paid and how long does it take?
When a withdrawal is requested, your credit card will be refunded up to the amount of your purchases and the excess will be sent by mail as a check to the address on record. For more information on how each individual withdrawal is processed, please contact casino-on-line-gambling.net at [email protected]

Will I receive a redeem confirmation?
You will receive a confirmation email as soon as we give them a verification code that the funds are available for withdrawal. If you have not received it yet, please contact an casino-on-line-gambling.net representative at [email protected] for more information.

I have not received my credit/check/refund. What should I do now?
Redeems are usually processed on the next business day of your request. Please contact your bank and ask them to review your statement to confirm whether or not the refund has been posted. Please allow up to 2 weeks for receipt of checks due to international mailing services. If you need further assistance, please contact an casino-on-line-gambling.net representative at [email protected] for more information.

GAMING ISSUES
How does the system handle unfinished games? / What happens to my money if I exit the game or it freezes?

The exact state of your game will always be saved in our logs. If the connection is lost, when you log back into our Casino, you can complete it exactly from where you left off last time. If the bet has been placed, the game continues to run on our server, and a result will be recorded and reflected on your casino balance. You are always protected from any accidental monetary loss.